Privacy Policy

Tropical Omoda Jaecoo is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Tropical Omoda Jaecoo manages personal information. It is structured as follows:

1. Personal information Tropical Omoda Jaecoo collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Tropical Omoda Jaecoo and complaints
10. Changes to Privacy Policy

1. Personal information Tropical Omoda Jaecoo collects

The main types of personal information Tropical Omoda Jaecoo collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Tropical Omoda Jaecoosuch as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Tropical Omoda Jaecoo's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Tropical Omoda Jaecoo's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Tropical Omoda Jaecoo's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Tropical Omoda Jaecoo.

Tropical Omoda Jaecoo collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Tropical Omoda Jaecoo keeps of telephone calls, or emails received, or messages sent to Tropical Omoda Jaecoo or posted on Tropical Omoda Jaecoo's pages on social media);
• Tropical Omoda Jaecoo's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Tropical Omoda Jaecoo collects personal information in connection with running its business directly from the individual concerned. On occasion Tropical Omoda Jaecoo may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Tropical Omoda Jaecoo stores personal information in electronic and paper form.

Tropical Omoda Jaecoo uses and discloses personal information as follows:

• to source vehicles and sell them to Tropical Omoda Jaecoo's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Tropical Omoda Jaecoo's customers and prospective customers;
• to obtain products, services or information from Tropical Omoda Jaecoo's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Tropical Omoda Jaecoo knows about them);
• to operate and manage Tropical Omoda Jaecoo's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Tropical Omoda Jaecoo. For example, Tropical Omoda Jaecoo may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Tropical Omoda Jaecoo also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Tropical Omoda Jaecoouses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Tropical Omoda Jaecoo uses in the operation of the computer program is browsing history on Tropical Omoda Jaecoo's websites, name, contact information, and other information you may input into Tropical Omoda Jaecoo's websites. The level of human oversight Tropical Omoda Jaecoo provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Tropical Omoda Jaecoo's staff.

4. Cookies

Tropical Omoda Jaecoouses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Tropical Omoda Jaecoo's web server. Tropical Omoda Jaecoomay use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Tropical Omoda Jaecoo's platforms and those social media platforms. Tropical Omoda Jaecoo's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Tropical Omoda Jaecoo's website.

5. Links to other websites

Tropical Omoda Jaecoo's website may contain links to third party websites. Tropical Omoda Jaecoo does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Tropical Omoda Jaecoo and do not wish to receive these communications from Tropical Omoda Jaecoo in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Tropical Omoda Jaecoo.

7. Overseas transfers

Tropical Omoda Jaecoo's website/s are hosted in Australia. On occasion, a third party service provider Tropical Omoda Jaecoo engages or that Tropical Omoda Jaecoo is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Tropical Omoda Jaecoo holds about them by contacting Tropical Omoda Jaecoo during business hours on 0749319333 or via the contact page.

Tropical Omoda Jaecoo may require an individual making a request to verify their identity before processing their request.

Tropical Omoda Jaecoo will aim to respond to all requests promptly and within 30 days.

Tropical Omoda Jaecoo may refuse a request where permitted or required by law. Tropical Omoda Jaecoo will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Tropical Omoda Jaecoo and complaints

If you have any queries, concerns or complaints about how Tropical Omoda Jaecoo handles your personal information please contact Tropical Omoda Jaecoo during business hours on 0749319333 or via the contact page. Tropical Omoda Jaecoo may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Tropical Omoda Jaecoo can understand the nature of your concern. In most cases, Tropical Omoda Jaecoo will ask that you put your request in writing.

Tropical Omoda Jaecoo takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Tropical Omoda Jaecoo's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 0749319333
• Mailing Address: 6 Alexandra St, Park Avenue, QLD, 4701

10. Changes to Privacy Policy

Tropical Omoda Jaecoo may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.